Freebird AI Privacy Policy

1. Who we are

Freebird AI is provided by Ten Labs Pty Limited (ACN 696 155 192), Melbourne, Victoria, Australia (“Ten Labs”, “we”, “us”). Address: 25 Wenden Road, Mill Park, Victoria 3082, Australia. Contact: support@ten-labs.com.au. This policy covers Freebird AI and the Ten Labs website.

2. What we collect

• Account details. When you sign in with GitHub, your GitHub account identifier and username and, where GitHub provides it, your email address.
• Your code and prompts. When you use cloud features, the prompts and code context the extension sends so the AI can answer: for example the selected code, relevant files and the structure of your workspace. When you use your own API key or a local model, see section 5.
• Usage information. Which features are used, your plan, usage counters for quotas, extension version, and your approximate country.
• Billing information. Paddle collects your payment details. We receive your email address, plan, subscription status, country and transaction identifiers. We do not receive your full card number.
• Support messages. What you send us when you contact us.

3. How we use it

• To provide Freebird AI: answer your requests, apply quotas and activate your plan.
• To process payments, send receipts and handle refunds, through Paddle.
• To prevent abuse, keep the service secure and fix problems.
• To understand which features are used so we can improve the product.
• To reply to you.

4. Who we share it with

• AI providers (such as Google, Anthropic and Cerebras) receive your prompts and code context so they can generate answers. They process it for us under their commercial terms.
• Paddle, our merchant of record, for payments, tax and refunds.
• GitHub, for sign-in.
• Infrastructure providers that host and run the service (such as Vercel and Upstash).
• Where the law requires it.

We do not sell your personal information.

5. Your code, your own key and local models

We do not use your code, prompts or AI output to train or fine-tune any AI model, and we do not allow our AI providers to do so with data we send them. If you use your own API key, your requests go to that provider under your agreement with them, and their privacy terms apply. If you use Ollama or another local model, your code stays on your machine.

6. Where it is processed

Our providers run services in several countries, including the United States, so your information may be processed outside Australia.

7. How long we keep it

• Account and licence information is kept while your account is active and deleted within 90 days after it is closed.
• Usage records, such as quota counters and usage events, are kept for 30 days.
• Prompts and code context are not stored by us beyond what is needed to answer your request. Our AI providers may keep requests for a limited time for abuse monitoring or legal reasons, under their own terms.
• Billing and tax records are kept for as long as the law requires.

8. Security

Data travels over encrypted connections, and we restrict access to the systems that hold it. No system is perfectly secure, so please tell us at once if you notice a problem.

9. Your rights

You can ask us for access to the personal information we hold about you, ask us to correct it, or ask us to delete your account, by emailing support@ten-labs.com.au. We aim to reply within 30 days. If you are not happy with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

10. Age

Freebird AI is for people aged 16 and over.

11. This website

The Ten Labs website loads fonts from Google Fonts, so your browser sends a request, including your IP address, to Google. The checkout page loads Paddle’s scripts to take payment.

12. Changes

If we make a material change to this policy, we will tell you by email or in the extension before it takes effect.