Freebird AI Terms of Service

1. About Freebird AI and these terms

Freebird AI is an AI coding assistant for Visual Studio Code and compatible editors. It is provided by Ten Labs Pty Limited (ACN 696 155 192), Melbourne, Victoria, Australia (“Ten Labs”, “we”, “us”). When you install or use Freebird AI, you agree to these terms and you are contracting with Ten Labs Pty Limited. If you do not agree, do not use it. Our other products have their own terms.

2. Your account

• You must be at least 16 years old to create an account.
• Free-tier features use sign-in with GitHub. Keep your access secure and tell us at support@ten-labs.com.au if you suspect someone else has used your account.
• You are responsible for activity on your account.

3. Acceptable use

You may use Freebird AI for lawful purposes. You must not:

• use multiple accounts, automation or other methods to get around usage limits or quotas;
• resell, share or proxy access to our cloud service, or share account credentials outside the seats you have paid for;
• reverse engineer our cloud service, or interfere with or overload it (the extension’s open-source code is covered by its own licence, see section 11);
• use Freebird AI to create malware, or to attack systems you do not have permission to test;
• infringe the rights of others, or break the law or the usage policies of the AI providers behind the service.

We may limit or suspend access if these rules are broken.

4. Your code and prompts

Ownership. You keep ownership of your code, your prompts and the output you accept. You are responsible for having the right to use the code you work on with Freebird AI.

Our licence to process it. You give us a limited, non-exclusive licence to process your code context and prompts only to provide the service: to send them to the AI provider that answers your request, return the result, apply quotas and prevent abuse.

AI providers. When you use cloud features, code context and prompts are sent to third-party AI providers that run the models (such as Google, Anthropic and Cerebras). Our Privacy Policy explains what is sent and how long it is kept.

No training on your code. We do not use your code, prompts or AI output to train or fine-tune any AI model, and we do not allow our AI providers to do so with data we send them. We send your code context only to the provider needed to answer your request, under commercial API terms that do not permit training on it. Providers may keep requests for a limited time for abuse monitoring or legal reasons, as described in our Privacy Policy.

Your own key or local models. If you use your own API key, your requests go to that provider under your agreement with them, and their terms apply. If you use Ollama or another local model, your code stays on your machine.

5. Plans, free trial and usage limits

• Free: free of charge, with daily usage limits.
• Pro: USD $9.90 per month, or Pro Annual at USD $99 per year, billed once a year.
• Premium Prompt Templates: an optional add-on for Free-plan users at USD $3 per month. It is included in Pro, Pro Annual and Team, so it is not sold to those plans.
• Team: USD $25 per month for up to 5 seats on one subscription. The person who buys the plan manages it and is responsible for the people they add.

Features and limits for each plan are described on our Freebird AI page and in the extension. Prices are in US dollars; Paddle may show local currency and applicable taxes at checkout.

Free trial. A new account can start a 7-day Pro trial without entering a card. The trial ends automatically and is never charged. Each account gets one trial.

Fair use. “Higher” limits on paid plans are not unlimited. We may slow or limit usage that is clearly beyond normal individual use, to keep the service fair for everyone.

6. Payment, renewal and cancellation

• Paid plans are sold by Paddle.com Market Limited (“Paddle”), our merchant of record. Paddle takes payment, calculates and collects sales tax or VAT, and issues receipts. Paddle’s Buyer Terms apply to your purchase.
• Subscriptions are charged in advance, monthly or yearly depending on the plan you choose, and renew automatically until you cancel.
• You can cancel at any time using the link in your Paddle receipt email, or by emailing support@ten-labs.com.au. Cancellation takes effect at the end of the period you have paid for.
• If we change a price, we will tell you at least 14 days before your next renewal (for yearly plans, before the yearly renewal), and you can cancel before it takes effect.

7. Refunds

You can ask for a full refund of any payment within 14 days. See our Refund Policy.

8. Bring your own key

You may connect your own API keys for third-party AI providers. You are responsible for keeping those keys secret, for the costs and limits that come with them, and for following the provider’s terms.

9. AI output and actions Freebird takes for you

• AI output can be wrong, insecure or out of date. Review it before you accept it or run it.
• Freebird can edit files, run terminal commands and commit or push to git when you ask it to. You are responsible for what you approve and run.
• Checkpoints and one-click revert are conveniences, not backups. Keep your own version control and backups.
• Do not rely on Freebird AI for safety-critical work.

10. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those guarantees or any other right you have under law that cannot be excluded.

11. Intellectual property and open source

The Freebird AI name, branding and cloud service belong to Ten Labs. The extension’s source code is open source and is available under the licence in its GitHub repository. That licence governs the source code; these terms govern the service, accounts and paid plans.

12. Third-party services and restricted use

Freebird AI depends on third-party services such as GitHub, AI providers and Paddle. We are not responsible for their services. You must not use Freebird AI if the law prohibits you from doing so, including under sanctions or export rules, and Paddle may decline to sell to some countries.

13. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential loss, including lost code, lost data or lost profits. To the extent the law allows, our total liability in connection with Freebird AI is limited to the amount you paid for it in the 12 months before the claim. Where a consumer guarantee cannot be excluded, our liability is limited, where the law permits, to supplying the service again or paying the cost of having it supplied again.

14. Availability

We do not guarantee that Freebird AI will always be available or error-free. Maintenance, problems at our AI providers and other outages can interrupt service. We will give reasonable notice of planned maintenance where we can.

15. Ending your use

You can stop using Freebird AI at any time and ask us to delete your account by emailing support@ten-labs.com.au. We may suspend or end your account if you break these terms. If we end a paid account for any reason other than a breach by you, we will refund the unused part of the period you paid for. After an account is closed, we delete its data within 90 days, as set out in the Privacy Policy.

16. Changes to these terms

If we make a material change, we will notify you by email or in the extension at least 14 days before it takes effect. Using Freebird AI after that date means you accept the change.

17. Governing law

These terms are governed by the law of New South Wales, Australia, and disputes are for the courts of New South Wales.

18. Contact

Ten Labs Pty Limited (ACN 696 155 192), Melbourne, Victoria, Australia.
Email: support@ten-labs.com.au