Freebird AI Refund Policy

1. Who processes your payment

Freebird AI is licensed to you by Ten Labs Pty Limited (ACN 696 155 192). Paid plans are sold by Paddle.com Market Limited (“Paddle”), our merchant of record. Paddle takes payment and issues refunds under its Buyer Terms and Refund Policy. This policy forms part of our Terms of Service.

2. 14-day refund

You can ask for a full refund of any Pro, Pro Annual, Team or Premium Prompt Templates payment, including a renewal, within 14 days of the payment date. You do not need to give a reason.

3. After 14 days

Requests are reviewed case by case. We may offer a full or partial refund, for example where the service was unavailable or did not work as described. Nothing in this policy limits your rights under the Australian Consumer Law or the consumer laws of your country.

4. Cancelling is not a refund

You can cancel at any time. Your plan then stays active until the end of the period you have paid for and does not renew. Cancelling does not refund the current period; use section 2 for that.

5. Free tier and trial

The free tier costs nothing. The 7-day Pro trial needs no card and is never charged, so there is nothing to refund. If you buy Pro during or after the trial, section 2 applies to that payment.

6. Team plans

Refunds apply to the whole Team subscription payment, not to individual seats.

7. After a refund

Paid features end when a refund is issued. Your free account and your data are not affected.

8. How to ask

Contact Paddle’s buyer support at paddle.net with your order ID, or email support@ten-labs.com.au and we will help.

9. When you receive the money

Paddle refunds to your original payment method. Timing depends on your bank or card issuer and can take several business days.